The Help Desk We strive on providing dedicated, knowledgeable support. The fastest way to reach us is generally via our email: SUPPORT@SEASONSREFLECTION.COM Contact Form Name* Email* Message* Submit Let's have a chat Online chat hours: Monday - Friday 8am - 8pm PST Saturday 12pm - 11pm PST Sunday Closed LIVE CHAT ACCESSIBLE AT THE RIGHT CORNER OF YOUR SCREEN Please note: during the holiday rush we prioritize order fulfillment in the early and late hours of the day, during this time, live chat responses may be delayed. Frequent Inquiries: GENERAL TOPICS If I receive my order and it arrives damaged. What should I do? All orders are shipped with the highest quality standards, with the utmost care. If a package is clearly damaged (e.i. package is ripped/ crushed) refuse the package from the carrier. If the contents were damaged without any noticeable damage on the exterior packaging, not to worry! Contact us immediately and we will get this issue resolved as quickly as possible. Do you accept returns? Certainly! Return any un-used unopened items within 30 days for a full refund, minus postage. Kept it for longer? We offer a 60-day exchange or store credit policy for all brand new unopened items! Used, altered, modified, or abused products are eligible for return on a case-by-case basis and will be subject to restocking fees. Do you ship internationally? Yes! We ship to almost 30 countries. Simply add your items to cart and you should have a automatic shipping estimate. Shipping estimates to some countries are not available and it would be best to contact us support@seasonsreflection.com to get a shipping quote. Note some of our lighting products won't work with international currents or voltages. Return Terms & Conditions General Terms Lighting Garlands & Wreaths SnoFlock Flocking 30 Day returns with full refund for new, unused items, in original condition. 60-day exchanges for a different item from our store or store credit for new, unused items, in original condition. Less return postage. Used, altered, modified, or abused products are subject to restocking fees and are not eligible for our 60-day exchange program. Lighting should be returned in the original condition. Signs of obvious use or neglect are subject to restocking fees. Due to the nature of our Vintage replicating technologies, our lights are made with a hybrid process combining old and new technologies with patent pending elements, some variation is normal and leads to the overall aesthetic charm. Full 30-day return policy applies to unused garlands & wreaths. Any greenery that is returned with any attempts to alter, remove branches, add flocking, painted, glittered, or otherwise changed in other permanent manner are not eligible for returns. Used or neglected items may be subject to an up-to 50% restocking fee determined on a per case basis. Only new and unused garlands & wreaths are eligible for our 60-day exchanges. SnoFlock is covered by an extensive 30-day return, and a 30-day guarantee! If SnoFlock is not the best artificial snow flocking you’ve tried, simply return your used package within 30-days of your original order date to receive a full store credit or refund (minus original postage costs). New, unopened packages are eligible for our industry leading 30-day return / 60-day exchange program. 30-DAY RETURNS All orders from Seasons Reflection Co. are backed by our don't love it, don't keep it 30-day return guarantee. If you are not happy for any reason, simply return your order for a full refund.* *Limitations apply, see terms below. 60-DAY EXCHANGE We get it, plans change! That's we we offer an industry leading 60-day exchange! Simply exchange or return your new item for store credit!* *Limitations apply, see terms below. Sign up for some Magic We're just getting started. far more ways to reflect the season coming your way. Sign up for sales, updates, and new arrivals.

our mission to help the world reflect the joy of the season. If at anytime you believe we have missed our promise. Please contact us so that we can serve you personally. Our email: support@seasonsreflection.com A BIT ABOUT US THE STORY OF FROM: David Sho. Our humble roots trace back to the winter of 2011. It was the first time I saw a large flocked Christmas tree in the lobby of a downtown hotel. Decked with comforting white lights and snow-themed décor, it took me back to treasured childhood memories. Intrigued, I began looking for ways to replicate the effect at home. To my surprise, I found no stores, no online information—nothing about getting flocking at home. So, I decided to create my own. That’s when our first product, SnoFlock, was born. We officially launched SnoFlock in our little eBay store in 2014, and from there, it became a bit of an at-home sensation. We gained instant popularity with DIY enthusiasts and bloggers for its wondrous appeal: you simply shake this powder from a sifter, spray it onto your tree with water, and presto—snow-flocked tips and branches. Ever since SnoFlock, we’ve become increasingly tied to the nostalgia of Christmas. In 2015, we decided to name the company Season’s Reflection, a name inspired by my efforts to reflect the warmth of past seasons. Thus, we became increasingly focused on the little things that brought the charm of yesteryear back to the holidays. By 2016, our family had had enough of harsh white LED Christmas lights. They hurt the eyes and were far too yellow or pink—more akin to a runway strip than charming Christmas lights. That’s when we decided to bring back the vintage glow! Starting with extensive research into LED technology, we soon realized that achieving pure warm LED light is no simple feat. It requires a perfect harmony of elements, such as phosphor and blue light emissions, to create a perfectly balanced, rich, warm glow. So, we created our very own LED, which became the hallmark for our new mini light strings. In late 2018, we began working on making our LEDs economical enough for mini light strings and bulbs. It took years of discussions with manufacturers and suppliers to convey the vision we were after: warm, rich colors in classic, traditional light strings. We wanted that vintage glow. It wasn’t until 2021 that we finally found a company that understood our vision. With their expertise in manufacturing, they helped us finalize our line of Yule Multi and VintaClear LED Christmas lights. When we first wired up a string with all the elements and plugged them in, we knew we had captured the Vintage Glow. It was VintaGlo. Officially launched in the fall of 2023, VintaGlo is the newest member of the Season’s Reflection Co. family. We continue to seek out more yesteryear charms and Christmas delights to revive with true impressions of their former best selves. (Internally, we coined this mission: improve perfection, but without notice.) The future holds many more reflections. Our story is still being written, but for now, we thank you for all the support we’ve received throughout the years. We cannot wait to show you what we have in store! Warmest Merry Christmas to you and yours,

BRANCH & FIR Premium Christmas Garlands and Wreaths A NEW WAY TO REFLECT THE SEASON. Coming soon to Seasons Reflection Co. our own line of premium Garlands and Wreaths! Sign up to our newsletter for notifications and updates. NOBLE FRAISER 100% FOREVERGREEN BRANCHES A hybrid between the popular West Coast Noble Fir and East Coast Frasier Fir. CLASSIC CEDAR 100% FOREVERGREEN BRANCHES A true American classic replicating the time honored American White Cedar. NORFOLK PINE 100% FOREVERGREEN BRANCHES A modern beautify with soft and supple branches native to the pacific islands. GRAND MOUNTIAN 100% FOREVERGREEN BRANCHES An ultra-lush mix of our Noble Frasier, Cedar, Blue Spruce, Sierra Pine & Pine Cones. our family of saplings.